POLICIES

PROOF POLICY

Please thoroughly check your proofs and confirm that all information, wording, layout, design, fonts and spellings are correct.

If there is anything you wish to change, please e-mail with the amended details and a new proof will be supplied.

Once you have checked your proofs and are completely happy with them, on receipt of your approval via e-mail or in writing, I will then proceed in processing your order.

RETURNS & REFUNDS POLICY

All wedding invitations and other wedding products are fully personalised items; therefore, they cannot be returned or refunded unless faulty. Proofs are issued for you to check that all information, wording, layout, designs, fonts, and spellings are correct. I will then create your order to be identical to the proofs. Please note: If there is a mistake that was present in the proofs, that you have signed off on and production has commenced, this can only be corrected at extra cost.

If your goods are faulty, please contact Joje Designs within 7 working days of receipt. Every effort will be made to replace any faulty items once they have been returned. Return postage not supplied. If a replacement item cannot be supplied a refund will only be offered for the individual item that is faulty – not the full order.